Zepilas

Terms of Service

These Terms of Service (“Terms”) constitute a legally binding contractual agreement between ZEPILAS (the brand operator of our Indonesia-based fashion handbag e-commerce website) and every user, visitor, and purchasing customer accessing our site, browsing our catalog of handbag products, submitting orders, sending correspondence to [email protected]. By entering our website, viewing our ZEPILAS sun-crescent logo, browsing our full range of shoulder bags, totes, clutches and crossbody purses, or completing a checkout transaction, you unconditionally acknowledge full acceptance of all rules, limitations, liabilities, and legal clauses outlined within these Terms. If you do not agree to any provision of these Terms, you are prohibited from accessing or utilizing our Indonesia website for any purpose.

1. Intellectual Property Ownership

All intellectual property assets displayed across our Indonesia website are exclusively legally owned by ZEPILAS, fully protected under Indonesian copyright, trademark, and industrial design law:

  1. Trademark assets: The unique ZEPILAS wordmark, custom sun-crescent logo graphic featured on our brand identity image, all branded packaging print designs, and official brand typography are registered trademarks of ZEPILAS. No individual, third-party fashion retailer, competitor, social media creator, or reseller may reproduce, alter, crop, distribute, print, or digitally modify our logo for commercial use without written licensing approval obtained via email correspondence to [email protected].
  2. Copyright assets: All original high-resolution product photography of every handbag in our catalog (Items 1 through 20 displayed in our product gallery), product descriptive text, styling lookbook content, website page layout code, promotional marketing copy, and brand design concept illustrations are copyrighted original works of ZEPILAS’s in-house design team. Unauthorized screenshotting, mass downloading, reposting to social commerce platforms, or editing our bag product photos for competitor store listings constitutes copyright infringement subject to formal legal action under Indonesian intellectual property regulations.
  3. Industrial design rights: The unique physical silhouettes, structural designs, hardware detailing, and custom leather cut patterns of every ZEPILAS handbag style are protected industrial design property. Manufacture, import, sale, or distribution of counterfeit replica bags copying our original design lines is strictly forbidden, and ZEPILAS will pursue full financial compensation and legal remedies against any bad actors producing or selling knockoff ZEPILAS bags within Indonesia.

Limited personal non-commercial use is permitted for individual customers only: private personal social media posts of your purchased genuine ZEPILAS bag for personal styling sharing, provided the content is not used for paid commercial advertising, resale marketing, or competitor comparison content. All other commercial usage requires formal written license approval sent via [email protected].

2. Order Information & Website Usage Rules

Use the website to browse products and place orders. Questions about an order or information supplied for it should be sent to [email protected]. Customers and other website users agree to the following conduct obligations:

  1. You must submit only truthful, accurate personal identification, contact and delivery information at checkout. False names, disposable contact numbers and invalid Indonesian postal addresses must not be used to place fraudulent orders; such orders may be cancelled.
  2. Keep your order reference and private correspondence secure. Notify [email protected] immediately if you detect a purchase made without your authorization or suspicious checkout activity. Do not send complete payment credentials by email.
  3. You may not use the website for malicious, illegal or disruptive activity, including automated bulk order scraping of the handbag catalog, mass email spam sent to [email protected], attempts to breach website security, malicious email attachments, or abusive, defamatory, discriminatory or harassing correspondence. We reserve the right to restrict website access for users engaging in prohibited disruptive behavior, with pending orders subject to cancellation.

3. Product Pricing & Order Cancellation Terms

Retail prices for ZEPILAS handbags are shown in United States dollars (USD). Review the final order total and any taxes or other charges displayed at checkout before confirming a purchase. Payment methods are available only as displayed for the order at checkout. ZEPILAS reserves the right to adjust product retail pricing, launch limited-time promotional discount codes, and correct accidental typographical pricing errors on product pages without prior advance notification to users. If an obvious incorrect price listing error is identified after you submit an order, our support team will contact you via your contact email to offer the option to either cancel the order free of charge or complete purchase at the corrected accurate retail price.

Customers may voluntarily cancel a submitted unpaid order at any time before payment processing is finalized. For fully paid confirmed orders, cancellation requests must be sent to [email protected] within 12 hours of payment confirmation for a full 100% refund; orders marked as “dispatched to courier warehouse” cannot be cancelled, and customers must follow our formal Return & Refund Policy to initiate a post-delivery return instead. ZEPILAS retains the absolute right to unilaterally cancel any customer order at our sole discretion without prior notice for the following valid reasons: detected fraudulent payment activity, out-of-stock inventory of your selected handbag style, verified repeated fraudulent order activity, invalid undeliverable Indonesian shipping address, or suspected counterfeit reseller bulk order placement intended for knockoff bag distribution. In all brand-initiated order cancellation cases, a full refund of all paid order funds will be arranged through your original payment method where that method supports refunds.

4. Limitation of Brand Liability

ZEPILAS shall not be held legally responsible for indirect, consequential, incidental, or speculative financial damages arising from your use of our website or purchased handbag merchandise, including but not limited to lost business revenue, missed fashion resale profits, travel expenses related to parcel pickup, or minor cosmetic wear to personal accessories while carrying ZEPILAS bags. Our maximum total aggregate financial liability for any customer dispute, defective product claim, shipping loss, or website service failure is strictly capped at the total monetary amount you paid for the specific relevant ZEPILAS bag order in question.

We do not guarantee uninterrupted, error-free 24/7 website platform operation; temporary site downtime for scheduled catalog updates, server maintenance, or emergency security patches may occur without prior notification, and ZEPILAS accepts no liability for missed discount promotions or abandoned shopping cart orders caused by temporary site access disruptions. Our brand is not liable for courier delivery delays, lost parcels, or damaged packages stemming from third-party Indonesian logistics partners’ operational failures, though we will actively coordinate with couriers to resolve all valid customer claims as outlined within our Shipping Policy.

5. Third-Party Platform Disclaimers

Where links to separate service providers or other third-party websites are provided, those sites operate independently. ZEPILAS exercises zero control over external third-party website content, privacy standards, or operational policies, and does not endorse or accept liability for any goods, services, or personal data processing practices operated by these separate external entities. You acknowledge that all interactions with linked third-party sites are undertaken entirely at your own personal risk, subject to the third party’s independent legal terms and privacy rules.

6. Governing Law & Dispute Resolution

These Terms of Service, alongside our complementary About Us, Contact Us, Privacy Policy, Shipping Policy, and Return & Refund Policy documents, are governed exclusively by the civil, consumer, commercial, and intellectual property laws of the Republic of Indonesia. Any formal legal dispute, consumer mediation claim, or contractual disagreement arising from your orders, website usage, or correspondence sent to [email protected] shall first undergo mandatory out-of-court mediation coordinated via Indonesia’s official Consumer Dispute Settlement Agency (BPSK) before formal civil litigation may be filed. All litigation proceedings related to our Indonesia website shall take place within the competent district courts of Jakarta, Indonesia.

7. Policy Amendment Rights

ZEPILAS reserves the unilateral right to revise, update, add, or remove clauses within these Terms of Service at any time to comply with new Indonesian federal regulations, adjust internal brand operational processes, or expand our handbag product catalog offerings. All revised updated Terms will be published on our website’s dedicated legal information page with a clear effective date stamp, 14 calendar days prior to the updated terms becoming fully enforceable for all new and pending orders. Your continued use of our Indonesia website, browsing of our handbag catalog, or submission of new orders following the policy effective date constitutes your formal acceptance of all modified Terms provisions. All questions, clarifications, or formal written inquiries regarding these Terms of Service must be submitted via our official brand email channel [email protected].