Zepilas

Shipping Policy

This Shipping Policy exclusively applies to all orders of ZEPILAS fashion handbags placed on our Indonesia official website, covering all domestic delivery regions within the Republic of Indonesia, including main island territories (Java, Sumatra, Kalimantan, Sulawesi, Bali, Nusa Tenggara, Maluku, and Papua). All shipping logistics are coordinated by ZEPILAS’s dedicated regional fulfillment team, with all shipping updates communicated to customers via their contact email address and [email protected] brand support channel upon request.

1. Order Processing Timeline

Every handbag order submitted through our Indonesia website undergoes a standardized internal processing phase before courier dispatch:

  • Standard Order Processing: 1–3 full business days (WIB, Monday to Saturday, excluding Indonesian national public holidays and weekends). Processing includes quality inspection of your selected ZEPILAS bag, secure protective packaging with branded dust bags and original brand packaging, generation of a unique tracking number, and handover to our contracted Indonesian domestic courier partners.
  • Priority Express Processing: If priority dispatch is offered for your order at checkout, the processing estimate is 0–1 business day. Orders submitted on Sundays or official Indonesian public holidays will enter processing the following business working day. Email [email protected] with your order reference if you need available dispatch or tracking information.

2. Domestic Shipping Rate Structure (Indonesia Only)

Review the delivery options and charges displayed for your receiving address at checkout before confirming your purchase.

  1. Delivery Offers: A delivery offer applies only when expressly shown for the order at checkout. Check the final shipping charge before payment.
  2. Standard Shipping Charge: The charge applicable to your order and Indonesian delivery address is displayed at checkout before purchase.
  3. Express Shipping Option: If express delivery is offered at checkout for an address on Java or Bali, review its displayed charge before choosing it. Its estimated transit time is 1–2 business days after dispatch. Express delivery is not offered for remote Papua, Maluku and outer Nusa Tenggara island regions.

For an ultra-rural village or isolated outer island address with limited courier coverage, check the delivery charge displayed for your destination before payment. Any applicable charge must be shown before you confirm the order.

3. Estimated Delivery Timeframes Post-Dispatch

All delivery timelines are calculated in Indonesian Western Standard Time (WIB) and are non-guaranteed estimates subject to external courier operational delays, natural disasters, or national holiday courier backlogs:

  • Java & Bali Main Cities (Jakarta, Bandung, Surabaya, Yogyakarta, Denpasar): Standard shipping 2–4 business days; Express shipping, when offered for the order, 1–2 business days.
  • Sumatra, Kalimantan, Sulawesi Major Urban Centers: Standard shipping 4–7 business days; express upgrades not available for these zones.
  • Remote Outer Islands (Papua, Maluku, Small Nusa Tenggara Islands): Standard shipping 7–14 business days, with no expedited delivery options offered.

For available delivery tracking information, email [email protected] with your order number. When a tracking reference has been issued, use the courier’s own tracking service to check progress.

4. Shipping Address Rules & Modifications

Customers bear full responsibility for inputting an accurate, complete Indonesian delivery address including province, city, kecamatan (sub-district), full street name, house/apartment number, postal code, and active local mobile contact number at checkout. ZEPILAS cannot be held liable for undeliverable, misrouted, or returned parcels caused by incorrect user-submitted address details.

Address modification requests must be submitted via email to [email protected] within 12 hours of order payment confirmation. Once a package has been dispatched to the courier warehouse, address changes are no longer permitted, and the customer will be responsible for any redelivery or return shipping costs incurred due to address errors. We do not deliver to PO Box postal addresses; all orders require a physical residential or commercial street address for courier handover.

5. Parcel Receipt & Delivery Dispute Protocols

Upon courier delivery, customers are required to inspect the outer package for visible damage before signing the delivery acceptance receipt. If the ZEPILAS bag packaging arrives crushed, torn, or visibly damaged at delivery, refuse the parcel and immediately notify our support team via [email protected] with photos of the damaged outer packaging within 24 hours of attempted delivery. Our team will coordinate a complimentary replacement shipment with zero additional shipping charges for verified transit damage.

Claims for lost or missing parcels must be filed to [email protected] no earlier than 14 full business days post shipping dispatch for remote island zones, and no earlier than 7 business days for Java/Bali regions. Our logistics team will launch a formal trace investigation with the Indonesian courier partner; if the parcel is confirmed permanently lost during the trace process, customers may select either a full monetary refund or a free replacement ZEPILAS bag matching their original order, with all new shipping fees covered entirely by ZEPILAS.

6. Customs & Cross-Border Addendum

This policy covers only domestic Indonesian shipping for our local Indonesia website. International cross-border orders to countries outside Indonesia are processed under separate regional shipping terms; international buyers must submit separate inquiries to [email protected] for region-specific customs duty, import tax, and delivery timeline information before placing cross-border orders. All Indonesian domestic shipments are exempt from import customs fees, as all inventory fulfillment is operated within Indonesian territory.