Contact Us

Official Brand Email (Primary Support Channel)

General inquiries, wholesale cooperation, brand partnership, product feedback, media collaboration, bulk order requests: [email protected]

Response Timeline: All email submissions will receive a formal written reply within 24 business hours (Monday to Saturday, Indonesian Western Standard Time WIB, excluding national Indonesian public holidays). Emails sent on Sundays or Indonesian public holidays will be processed the next working business day.

Email Customer Support

Email [email protected] for help with order tracking, product sizing questions, material inquiries, checkout questions, any offered discount codes and pre-purchase styling advice for ZEPILAS handbag styles. Our support team handles inquiries in English and Bahasa Indonesia.

Post-Purchase & Logistics Support

For shipping delays, lost parcel concerns, delivery address modifications, courier complaint coordination, and tracking number retrieval: submit your order number alongside your contact email to [email protected] with the subject line “Indonesia Order Logistics Support – [Your Full Order ID]”. Attach your checkout confirmation screenshot for expedited resolution.

Returns, Refunds & Product Defect Support

All return requests, damaged item claims, manufacturing defect reports, wrong item delivery disputes, and refund applications must be submitted via email to [email protected]. Please include clear high-resolution photos of the ZEPILAS bag, original packaging, shipping label, and order invoice in your correspondence for faster case review.

Wholesale & Reseller Partnerships

Indonesian fashion boutique owners, online resellers, social media fashion influencers, and bulk corporate gift buyers interested in wholesale pricing for ZEPILAS handbags may send detailed business proposals to [email protected] with “Indonesia Wholesale Cooperation” as the email subject. Our brand team will provide exclusive bulk pricing, custom packaging options, and dedicated wholesale order support after reviewing your business credentials.

Official Brand Identity Assets

Requests for authorized use of the ZEPILAS sun-crescent logo, product commercial photography (including all handbag catalog imagery displayed on our Indonesia site), brand product descriptions, and marketing copy must be emailed to [email protected] for written licensing approval prior to any commercial publication. Unauthorized reproduction of our logo, bag product photos, and original design content is strictly prohibited under intellectual property clauses within our Terms of Service.